The fault where KPN since Friday morning it suffers, Saturday morning is still not completely corrected. A portion of the 1.8 million customers still has problems with the interactive television
.
“About 90 percent of households can watch TV again, the last 10 percent hope we in the course of the morning to reconnect, “said a spokesman of KPN. The problems with internet and fixed telephony were Friday already remedied.
Update
“In the night from Friday to Saturday we made a software update, therefore most problems have been resolved,” said the spokesman. This is a massive operation. “Normally, we perform updates in a few weeks by, now is therefore in a single night.”
Reflecting on compensation
The nationwide outage began Friday late morning on the KPN network, both internet and TV and telephony were affected. The company is still evaluating a “gesture” to the customers. “Our priority is to remedy the problems. Then we’ll see what we can offer in compensation. The programs on Friday may be viewed free of charge anyway.”
We expect now that all faults are resolved at 12:00 am today.
No comments:
Post a Comment