IT helpdesk most approached with questions about slowness of software – Dutch IT channel

75 percent of Dutch employees assesses the IT help desk with a 7 or higher. They are understood (66%), well supported (71%) and in 59 percent of cases the IT helpdesk always solves the problems. This is the finding of SPS, a specialist in IT management and developer of IT management Gensys, among over 1,000 people from various sectors. 31 percent of respondents to the IT help desk to access the most questions about the slowness of software. A problem that the top five relied on leading IT annoyances. Respondents who see the “slowness of software ‘as biggest annoyance, take it more frequently, contact the IT helpdesk. 23 percent do it more than the year before.

Furthermore, a quarter of the Dutch workers to contact the IT helpdesk with questions about business devices. 24 percent comes close to the IT helpdesk if they have problems with the use of software, and 23 percent have questions about the Internet. The top five is concluded by e-mail inquiries (19%)

Linda Verweij (pictured), COO of SPS, explains the results:. “It is clear that Dutch employees are satisfied with the service IT helpdesk. That is of course positive news, but there is certainly still room for improvement, especially when you look at the solution percentage (59%). The respondents most often to knock on the IT help desk with questions about sluggish software. The IT department can address this growing problem easier and more effective. By monitoring the performance of an application from an end user perspective, the IT department has the right performance figures at the moment that the user experienced. But at other times in the past or how the performance was in other locations. You relate that data to the performance data of the IT components that the application depends, then creates a complete picture. Thus one has more insight and therefore grip on the performance of applications. By continuously measuring the application interaction from the end user, performance degradation and downtime moments are detected and the IT professional can take effective action. Thus, the end-user satisfaction is increased and the IT helpdesk less inundated with questions and problems in this area. “

SPS has conducted research among more than 1,000 end users from various industries and asked them for their IT experiences in the workplace . The white paper “How the biggest annoyance of users, take the response time of software, way ‘is free to download via: http://sps.nl/xdownload/whitepaper-grootste-ergernis-is-de-reactietijd-van- software /