Aspect Software Aspect Introduces CXP 15 (Customer Experience Platform). This release adds advanced integration to the consumer engagement platform Aspect Unified IP and allows for the seamless delivery of self-service interactions to live agent assistance.
Aspect CXP Designer includes tools for both technical developers and designers and non-technical staff. This way it works, operations and business together on a single platform. With a sophisticated and integrated approach Aspect CXP, a simple text message as ‘call me’ processing and routes it as a voice message to any phone number or Unified IP system. Aspect CXP then find the best available agent of several contact centers and regions. CXP 15 offers new cradle to grave reporting that shows the customer journey through IVR, ACD queues and agent interactions in both CXP as Aspect Unified IP. The reports offer insights into why customers call, or how clients achieve their goals.
Other enhancements provide speed and convenience in the creation of intelligent self-service applications such as interactive voice response (IVR) and interactive text response ( itr), which need to be configured only once and are everywhere to use
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This article is from Computable.nl ( https://www.computable.nl/artikel/5702688). © Jaarbeurs IT Media.
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