Advisor returned to the customer by mistake in software Adviesbox – Insurance Magazine

After a tip from one of the members, the Dutch Association of Mortgage Planners in a newsletter Members notified of an error in the calculation software Adviesbox. The error may be wrong since 2013 opinions were expressed that too high a net disposable income for customers is calculated.

These are applications where both partners are over 65 years and one partner an income above € 35,450, while the other is below. The NVHP writes: “These erroneous by bill yesterday by a message emerged. A single elderly discount was wrongly assigned and income dependent elderly discount could wrongly be calculated if one applicant had income above € 35,450 and the other a lower income than € 35,450. “In a first series by accounts has found the NVHP deviations to € 145 per month.

Self responsible
NVHP appoint its members who use the software on their own responsibility for the problems that may have occurred since January 2013, for the customer to unloading. “Financial advisors are responsible for the software they use in their advice. Regardless of whether it fails to note that the advice software at this point lack the consultant exhibited can be faulted, the client, the consultant shall keep the obligation to submit a correct advice. “

The opinion of the association to its members is to check whether they have provided that the defect can be entered on advice since January 1, 2013. “Where advice is provided whereby part of net disposable income for the customer to a relevant extent inaccurate statements have been issued, will be both on the basis of the Act and under the civil law of the consultant may be expected to contact their own initiative recording with the correct customer and the earlier Opinion. “

Inter Software
The developer of Adviesbox, Intersoftware, take additional measures at the service desk to help the consultants. The NVHP also said to have been disappointed in Intersoftware. “Having regard to the valuation of Intersoftware in comparative research software and the large number of users of the Adviesbox NVHP disappointed that this omission in the software could take place. However, there is appreciation for the dynamic manner in which Inter Software has taken steps to correct this error and the transparent way it communicates “

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