Sluggish software biggest ICT annoyance office – Computable

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Employees fret most about sluggish software in the workplace. Nearly one in five (19 percent) see a slow response from software as the biggest annoyance. In addition, employees are disturbed by the speed of the Internet in the office (14 percent) and Internet failures (13 per cent)

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This is evident from examination of SPS, a specialist in IT management and developer of IT management software Gensys, among over a thousand employees from various sectors.

According to the researchers, 12 percent experienced discomfort caused by outdated equipment they work with. Only 1 in 10 respondents (9% per cent) say absolutely not to be affected by IT annoyances office. 45 percent of respondents spend more than half an hour per week on problems with the ICT facilities. In 25 percent of the respondents is that more than one hour per week.

Linda Verweij, COO of SPS, explains: “It is worrying to hear that working Netherlands has so many problems with ICT problems at the office. That would today may no longer appear. At issue is a software response time, while today it is easy to identify. It is no longer necessary to self diagnose says based on what the end-user

Online tools

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They indicates that IT professionals are able to online tooling ensure they have real-time insight into performance problems experienced by end users and the underlying cause. Verweij: “By really knowing what the end-user experience, end-user satisfaction is increased and prevent performance problems.”