Business software does not respond to user – CIO.nl

What is striking is the discrepancy between what IT thinks end users use software and that users themselves say they wager within a package: IT treasure functionality using 20 percent higher. That might indicate that they develop needlessly for the user

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The cause for this is the 550 respondents to the survey (pdf) indicates that end-users are not involved in the development process of software. Henk van der Pol, Unit Manager Cloud Applications Info Support states that functionalities are offered because they happen to be available. “Whether end users are waiting there is barely raised. It would mean a great saving if you would just leave out a quarter of the unnecessary features.”

Another interesting result of the survey is that IT departments 74 per cent of their spend on software. Of the total available time 23 percent is invested in innovation / development of new software. The rest is spent on management, maintenance and development of existing software.