IT overestimated use business software – Managers Online

Research: Most people use half of functionalities not

August 25, 2015 – Most end-users use between 40 and 60 percent of the functionality of the software they have at their disposal, while IT is expected that the focus of using higher:. between 60 and 80 percent

According to research from NovioData commissioned by Info Support among 250 IT managers and 300 end users of enterprise software. Both groups were asked what percentage of the offered functionality is actually used in the workplace.
 Where 26 percent of IT expects usage is above 80 percent, it appears in practice that only twelve percent of staff software used so extensively. Only two per cent of end users say they use all these features.

This gap can partly be explained by the non-involvement of end users in the development process of software. The statement “End users are not always involved in the development process of software” answers 31 percent (completely) agree.

Software gobbles budget and on time
 The study also shows that the acquisition, development, management and maintenance of software a large part of the budget and the time of the IT department swallows. For each euro IT spends, 79 cents goes to software. About 74 percent of the time is spent on software.
 “This study shows that there are often functionalities are offered because they happen to be available, without prompting discussions on whether end users have actually been waiting,” says Henk van der Pol, Unit Manager Cloud Applications Info Support . “When you consider that these tasks are a great deal of time and budget IT gobble, then there get much improvement. If even a quarter of redundant functionality would no longer need to be managed and maintained, that would be a mean big savings One possible solution is to involve users in the early stages of software development, called the agile approach One method to ensure that end-users are constantly served in their wishes and needs, is Continuous delivery;.. new features are briefly -cyclic developed and delivered to the end user. This IT departments is still a lot to gain. “

The full report ‘Business software. What are we actually paying for? “Can be downloaded here.