IT overestimated use business software – Computable

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Many end users actually use between 40 and 60 percent of business software functionalities. According to research by NovioData commissioned by Info Support. According to the report, IT managers would have a too rosy picture of the use of business software by the business

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NovioData questioned for the survey 250 IT responsibilities and three hundred end users of enterprise software. In addition, three research questions were central. So wanted Info Support to know what percentage of these new functionalities is actually used by end users? How end users the IT solutions and associated functionalities experienced within their organization (they lack functionality, or they just have access to redundant functionalities)? And how the cost of development and management proportionate to the benefits that end users get?

Both groups were asked what percentage of actual use the functionalities offered. 32 percent of end-uses between 40 and 60 percent of the functionality of the software they have at their disposal, while the IT department expects 34 percent that the emphasis of the use is higher, between 60 and 80 percent .

The difference, according to the report in part be explained by the non-involvement of end users in the development process of software. The statement “End users are not always involved in the development process of software” answers 31 percent (completely) agree

Software

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Research “Business software. Where do we stand for? ‘Also shows that pay the acquisition, development, management and maintenance of software a large part of the budget and the time of the IT department swallows. Of every dollar it spends, 79 cents goes to software. 74 percent of the time is spent on software.

“This study shows that there is often features are offered, because they happen to be available, without prompting discussions on whether end users are actually are waiting, “says Henk van der Pol, Unit Manager Cloud Applications at Info Support. “When you consider that these tasks consume a great deal of time and budget it, there is still much improvement to catch up. If even a quarter of redundant functionality would no longer need to be managed and maintained, it would mean a big savings

Agile approach

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According to Van der Pol is a possible solution to involve end users at an early stage of software development in order to avoid unnecessary functions. “The so-called Agile approach. One method to ensure that end-users are constantly served in their wishes and needs, is Continuous Delivery. New features will be short-cycle developed and delivered to the end user. It is for IT departments still a lot to gain

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